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Conference:  Transform X 2021
Authors: Bret Taylor
2021-10-07

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The importance of building a data culture and focusing on customer experience in implementing AI in enterprises
  • Focusing on customer experience is the right place to start in implementing AI in enterprises
  • Clear business value and a defined business case are important in securing funding for AI projects
  • Short-term opportunities to make employees more productive with AI should be prioritized
  • Creating a data culture is crucial in making data-informed decisions and empowering everyone in the organization
  • Automation is a top priority in enterprises to eliminate manual processes